Just my thoughts....
Reset
Published on June 11, 2018 By RedneckDude In Stardock Support General

I have had to reinstall Windows on several PCs in the last few days.  I can't activate Multi KVM Pro.

 

I have 2 serials and both seem to be used on another machine, which they are not.

 

Please reset my activations for both serials.


Comments
on Jun 11, 2018

Also do the same for CursorFX, please.

on Jun 11, 2018

Hello Jim,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

 

Basj

Stardock Community Assistant.

on Jun 11, 2018

You should be all set, I've reset your activations on both Multiplicity KVM and CursorFX.

on Jun 11, 2018

Thanks, man!  You rock!

on Jun 11, 2018

Well, maybe not so much?

 

on Jun 11, 2018

Did multiplicity work? I tried resetingr cursor fx again, did that work?

on Jun 11, 2018

Multiplicity worked, CursorFX still not working.

 

Reinstall?

 

on Jun 11, 2018

Hi Jim,

Sorry to hear you are having issues. Maybe there is two CursorFX under your account. Like me, I have 1 individual CursorFX and another under ObjectDesktop license. BTW you can try to deactivate those license yourself at the "My Account>My Download" https://store.stardock.com/myaccount/products. Try that and let us know if you still need assistant from us.

Thanks

Basj,

Stardock Community Assistant.

on Jun 11, 2018

Basj, the deactivate doesn't work for CursorFX. It isn't there. I have CursorFX Plus, by the way. It isn't listed under ObjectDesktop.

 

The older apps, like CursorFX Plus, DesktopX, IconDeveloper, etc. do not have the new ability to "change license" or deactivate.

 

Thanks for trying though.

on Jun 11, 2018

I did uninstall and reinstall, still won't activate.

on Jun 11, 2018

Ok, Need someone with power to do the Stardock's License Key reset to help you. I'll hi-light your problem again to the Support Team. Thank for your patient.

Basj,

Stardock Community Assistant

on Jun 12, 2018

Problem solved! Thanks guys!